Shipping Rates & Return Policy

SHIPPING RATES

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Please note shipping rates will be calculated upon basket checkout and all orders over £50 GBP will be inclusive of free shipping. 

For deposits placed on our private signings, please note that as this is a pre-order service we will then need to complete the signing with said talent and that you will be advised along the way regarding when we receive the items back to ship out to you.

Any action figures or delicate bulky items ordered from us will be sent cardboard boxed and clearly marked as fragile. Our photographs will be cardboard backed and brown enveloped and clearly marked 'Do Not Bend'. 

Any 8x10" photograph order placed from our private signings are considered as bespoke and of personal value to yourself, the consumer. Therefore, we automatically add an additional £1.99 surcharge to your final balance to incorporate an 8x10" plastic toploader protector frame to keep your item in perfect condition. If a protector frame is not desired, please let us know and we will deduct the £1.99 from your final balance, your photo will then be mailed in an A4 plastic clear punch pocket and backed onto rigid cardboard.

 

RETURNS

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Our returns and refund policy lasts 14 days from the moment the item arrives with you. If 14 days have gone by since your order has arrived before you notify us, unfortunately we can’t offer you a refund or exchange. This policy is in accordance with the 'Online and distance selling' right to cancel law of the UK.

Please click here on the Contact Us tab to notify us of your return request so we can provide you with the necessary information. To complete your return, we require a receipt or proof of purchase included within the parcel of the returned item. Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note any deposit/order placed for our private signings are final and are exempt from the refund policy as these items are bespoke to your request and ordered specifically for you as the consumer. If the private signing is cancelled, all deposits will be refunded in full.

Several types of goods are exempt from being returned. Newspapers, books, programmes, magazines, computer/console games, CD's, tapes, vinyl records, DVD's, blu rays, VHS video cassettes or any sort of viewing media cannot be returned.

Additional non-returnable items:
* Gift cards

Exchanges (if applicable)
We only replace items if they are defective or damaged (pre orders from our private signings are not included in any form of exchange policy). If you need to exchange it for the same item, send us an email at RetroWrestling@aol.com and we will provide further information.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.