Shipping Rates, Private Signings & Return Policy


Please note shipping rates will be calculated upon basket checkout and all orders over £50 GBP will be inclusive of free shipping for customers based within the UK (protective frames/boxes and private signing orders are exempt from free shipping promotion).



  • Please note that deposit payments are required to secure your order and that the prices shown on the pre-order page are deposit prices only and that the full cost of the item is stated within the product page.
  • Following your deposit, we will contact you within 3 working days to enquire about signing/dedication info. We will email you via your given address which was provided upon deposit checkout. Should you fail to reply, please note your item will be signed by the Superstar without any dedication.
  • Please note that once your order is placed, exchanges or refunds cannot be granted at a later date should you ‘change your mind’ due to the fact that once your order is placed, we have to specially order your photo/item in - so please choose carefully!
  • Please note that pen colour, autograph positioning and message requests are exactly that (requests). On occasion it has been known for an item to be signed in a different colour than requested (sometimes due to us feeling your chosen colour would not show up great on the item, the pen not working, or talent make a genuine error and miss our colour request), in a different position than requested (although we do request autograph positioning, it is out of our hands to control such specifics whilst the signing is ongoing). Whilst we do like to pride ourselves in attention to detail, such precise requests can sometimes go astray and we apologise in advance if this ever occurs.
  • Following Superstar feedback from recent signings, please note we will scale back the amount of pens we use and will only stock and use the stated pen colours on the item page, and we will no longer accept customer pens sent in for items unless it is a pen that has previously been used to sign said item.
  • We always use brand new Sharpies and paint pens for our signings, however please note we cannot be held responsible with the speed that a Superstar inscribes/signs an item. We are aware that the speed of writing/signing can influence it's appearance, however our hands are tied when it comes to the physical signing of items by a Superstar.
  • Once the signing with the Superstar is completed and we have the stock in hand ready to mail, we will send you an invoice for the final balance.
  • Once invoices are sent for your final balance please note that you will have a 14 day period to pay your invoice. After these 14 days have passed, if you have not paid your balance a £5 per week fee will be applied per item ordered until your items are paid in full.
  • Please note if pre-ordering a photo, we will automatically add a toploader frame to your invoice after the signing takes place at a cost of £1.99, to protect your investment in the mail and as a cost effective presentation piece for your order. Should you wish not to receive a toploader frame, do let us know so we can adjust the invoice accordingly, and your item will be cardboard backed.
  • In the event of signing postponement we will attempt to re-arrange the signing. If this is not possible, we will refund your deposit payment in full.



Our returns and refund policy lasts 14 days from the moment the item arrives with you. If 14 days have gone by since your order has arrived before you notify us, unfortunately we can’t offer you a refund or exchange. This policy is in accordance with the 'Online and distance selling' right to cancel law of the UK.

Please click here on the Contact Us tab to notify us of your return request so we can provide you with the necessary information. To complete your return, we require a receipt or proof of purchase included within the parcel of the returned item. Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note any deposit/order placed for our private signings are final and are exempt from the refund policy as these items are bespoke to your request and ordered specifically for you as the consumer. If the private signing is cancelled, all deposits will be refunded in full.

Several types of goods are exempt from being returned. Newspapers, books, programmes, magazines, computer/console games, CD's, tapes, vinyl records, DVD's, blu rays, VHS video cassettes or any sort of viewing media cannot be returned.

Additional non-returnable items:
* Gift cards

Exchanges (if applicable)
We only replace items if they are defective or damaged (pre orders from our private signings are not included in any form of exchange policy). If you need to exchange it for the same item, send us an email at and we will provide further information.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.